Conserving Water
Sustaining Life
New Connection Application
Here you’ll find information regarding a new connection and frequently asked questions.
Application for service (water and wastewater) connection or opening of Silulumanzi account can be made by visiting our Customer Services Office. Each applicant will need to complete a New Connection Application Form and sign a Service Agreement with Silulumanzi.
What documents do I need if I am a new owner?
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Copy of Identity Document or Passport
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Deed of sale
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Offer to purchase
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Company documents
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VAT registration number
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Owner to come and sign an agreement
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Proxy if owner cannot come to Silulumanzi
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Must be authorised to sign the Service Agreement.
I am building what would I need?
- An investigation will be lodged before the meter can be installed. Documents needed before investigation and payment:
- Copy of Identity Document or Passport or Company Documents
Deed of sale or Offer to purchase- Proxy if the owner cannot come to sign the agreement.
- Come and sign an agreement
- SG Map/ Stand Map
- The owner must apply for an account and a water meter in their name.
- Pay the applicable meter cost and deposit after the investigation is complete.
When will there be water at my property?
Seven (7) working days after all the necessary documentations have been submitted, Service Agreement signed, investigation completed and the necessary fees have been paid.
When will there be water at my property?
Fourteen (14) working days after all the necessary documentations have been submitted, Service Agreement signed, investigation completed and the necessary fees have been paid.
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