Conserving Water
Sustaining Life

Refund Policy

Here you’ll find the most cost effective and convenient methods to pay for our services.

For Silulumanzi to assist you as a valued customer we needed to implement stringent matters to assist with paying out refunds. Unfortunately for you as the customer this may seem to be a burden, but this is the only way that we as Silulumanzi can ensure that money due to you will end up in your pocket and not in a fraudster’s pocket.

SHOULD YOU AS AN OWNER/TENANT SOLD THE PROPERTY AND YOU WOULD LIKE TO BE REFUNDED THE FOLLOWING IS NEEDED:

Private person/s
Certified Identity Document Copy

Original Bank-stamped bank statement or one of the following
Cancelled cheque
A letter from the bank with the original bank stamp confirming the bank account number.

Company/Trusts
Company Documents

A letter from the company that’s states that they would like to be paid back the refund
Original Bank stamped bank statement or one of the following
A letter from the bank with the original bank stamp on it to confirm the bank account number.

**Please note that payments are made only once a month. Should your documents not reach us by the 7th of each month the payment would only be able to be made to you the following month. Silulumanzi trust that you as a valued customer will find this to be in order.

FIND US

Mbombela City Head Office & Customer Care Office 18 Nel Street, Bateleur Building, Mbombela City, 1200

enquiries@silulumanzi.com

+27 (13) 752 6839

@Silulumanzi