Conserving Water
Sustaining Life
Paying Your Bills
Here you’ll find the most cost effective and convenient methods to pay for our services.
Customers are expected to follow best practices to ensure that they receive quality services from Silulumanzi. The following best practices are available for reference. By following best practices, consumers can avoid inefficient use of water and ensure that their monthly bill is not excessive.
MOST EFFECTIVE METHODS
The following methods are ideal for paying your account:
- Direct Debit Order
- Internet Banking
- Direct Banking
- SmS I-Pay link
Please contact one of the Customer Care Offices if you wish to set up monthly payments through any of the above methods.
MOST EFFECTIVE METHODS
You may also click below to access your self service portal for all of your customer care needs.
Payment made via Direct Bank and Internet Banking
EFT Payments can be made to Silulumanzi’s bank account as follows:
Beneficiary Details:
Bank: ABSA
Beneficiary: SILULUMANZI
Account Nr.: 4053446784
Branch Code: 632005
Reference: WATER ACCOUNT NUMBER
(PLEASE ADD THE NUMBER IN THE BRACKET AFTER YOUR 9-DIGIT ACCOUNT NUMBER FOR EFT PAYMENTS)
Tel. Nr.: 013 752 6839
Fax Nr.: 013 745 3816
*NB: Failure to include your account number will result in a delay in allocating payments to your account.
PAYING BY CASH
If, however you wish to pay by cash, cheques, credit card or debit card, you can come to one of the following Silulumanzi Offices:
MBOMBELA CITY CUSTOMER CARE OFFICE
18 Nel Street, Bateleur
Mbombela City,
1200
KANYAMAZANE CUSTOMER CARE OFFICE
Chris Hani Drive
KaNyamazane, 1214
SILULUMANZI ONE-STOP SHOP OFFICE
The Grove Shopping Centre (Next to ToysRUs)
Mbombela City
MATAFFIN CUSTOMER CARE OFFICE
No.2 Kwetla Street
Opposite Good Hope Centre
Mataffin
MATSULU CUSTOMER CARE OFFICE
Stand no 438, Matsulu Civic Centre
Matsulu A
Matsulu 1200
Cash payments can also be made in the following payment centres: Easi Pay centres Pay@ centres. Remember to add your water bill account number as a reference with any payment you make. Accounts payments are due on the 7th of each month.
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